Jul 18 2020
MRR.Ventures is a group of startup operators who acquire, hold and grow SaaS projects smaller than $20k per month in MRR.
🥁 The big news 🥁
We completed a slew of milestones this week.
Refactored our SSL certs, completing all items in our "Stabilize" theme
Transferred the very last accounts over from seller, completing our "Transition" theme
Cleared out the support queue - Inbox Zero!
Completed 2-year audit of customer cancellation reasons ("churn reason analysis.")
Setup Google Optimizely & have 1st experiment running
We're now 50% complete our integration plan. As a reminder, our 5 themes were:
👉Instrument & Deep Dive
☐ Experiment & Steady State
A NOTE ON TRANSITION
Knowledge transfer has been an important element in taking over from the previous owner. This includes the obvious technical aspects
How to restart services
Known product issues
Beyond that, it's proven very helpful to focus on the "why" of certain product and marketing decisions:
why prioritize one feature over another
why focus on email builder vs email sending as core product functionality
Some possible reasons "why" a (potentially obvious) could include:
"Hadn't gotten around to it",
"Didn't have the right skills/resources to accomplish it",
"Not enough hours of the day",
"Look, Game of Thrones was on and it was a cultural touch stone and..."
All good reasons for doing it now.
On the other hand, if the reason a feature hadn't been added was "We tried that, it led to a negative outcome", that's a different story.
It's always easy to plow in to a new situation, assume everyone who came before you was an idiot, and go do the "obvious" thing. It's a lot more nuanced once you get into the weeds...
How you can help
Do you know anyone that publishes a newsletter? I would be supremely grateful for introductions to regular authors to gather feedback on their workflow.
Reply back to this email (firstname.lastname@example.org) and let us know! 🙏
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